Refund Policy

1. Eligibility for Refunds:

• We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may be eligible for a refund or exchange subject to the terms outlined below.

• To be eligible for a refund, the item(s) must be unused, in their original packaging, and in the same condition as when you received them. Returns that do not meet these criteria may not be accepted.

2. Refund Process:

• To initiate a refund, please contact our customer support team within 7 days of receiving your order. You may be asked to provide proof of purchase or other relevant information.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

3. Non-Refundable Items:

• Certain items are not eligible for refunds, including:
  • Gift cards
  • Downloadable software or digital products
  • Personalized or customized items
  • Perishable goods
  • Items marked as final sale

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

5. Exchanges:

• If you would like to exchange an item for a different size, color or style, please contact our customer support team to arrange the exchange. Exchanges are subject to availability and must meet the same eligibility criteria as returns.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or other appropriate solution.

7. Refund Policy Updates:

• We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately upon posting to our website.

Contact Us:

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at [email protected].

Thank you for choosing Begun Online! We appreciate your business.